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Problems With Password?

Problems With Password?

If you have forgotten your log-in details, or need to reset your password, or simply need your log-in details emailed to you, then you can have them sent to your email address by using the 'Forgot Details' screen.

Please note: when you request your details to be sent to your email address, a new password will be given to you. You can then log-in and change your password.

Please remember that passwords and usernames are case sensitive (so lower-case and upper-case can make a difference).

When you log-in, if you copy and paste your password (found in any emails etc) then please note that this may cause a problem because spaces can sometimes be incorrectly included. Instead, try entering your password manually by typing in the password (without copying and pasting).


This is a key to the various styles used in help articles:

Related Topics

Modify My Password Screen

Forgot Log-In Details Screen

Not Receiving Registration Email?

Registration - Email Sent Screen

Other Resources

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