Stun Devices can not be shipped to New York, Massachusetts, Michigan, Illinois, New Jersey, or the city of Philadelphia, PA.

Standard shipping is FREE

If you would like to upgrade your shipping, you may do so, however, it will be at your cost, and will be added to your order. Cost for upgrade in shipping is as follows:

• UPS Next Day Air - $35.00
• UPS 2nd Day Air - $17.50
• Saturday Delivery for the above services is $12.00, in addition to the above shipping charges. Only available on Friday with Next Day Air service or Thursday with 2nd Day Air. Not available in all areas. You must state during check-out you want to add the $12.00 for Saturday delivery.

NO INTERNATIONAL ORDERS!

UNITED STATES AND ITS TERRITORIES:

PLEASE NOTE:

• Pepper Sprays cannot be shipped outside the continental US, which includes Alaska, Hawaii, and US Territories.
• Pepper Sprays cannot be shipped by any method other than GROUND.
• Pepper Sprays, or any type of weapon, including stun devices, knives and batons, cannot be shipped outside the United States (including its territories.)
• We do not ship to PO Boxes, APO or FPO addresses. Please provide a physical address for shipping.
• Stun Devices CANNOT be shipped to New York, Massachusetts, Michigan, Illinois, New Jersey, or the city of Philadelphia
• Pepper Sprays CANNOT be shipped to New York, Massachusettes, or Wisconsin

All United States orders are shipped the same day or within 24 business hours via UPS Ground.*

Return Policy

Return Policy - We offer a 30-day money back guarantee on our self defense items. If you are not fully satisfied, you may return your order within 30 days of receipt. We only ask that you follow our guidelines when doing so. We do not pay for return shipping. Refunds are contingent upon inspection of item(s) once we receive it. Please allow 7-10 days for processing returns.

If you need to return an order, please read the following:

• Contact us by email for an RMA (Return Merchandise Authorization) number. Provide your name, order number, order date, what you would like to return, daytime telephone number, and reason for return. The RMA number must be on your return shipping label. If it is not, your package may be refused and sent back to you. We get samples from different companies and individuals all the time. If we accept/receive a package and it does not have an RMA number on the box, it gets set aside.
  
  
• Returns must be postmarked within 30 days of delivery date. All delivery dates are kept on file . If you are unsure of your delivery date, put your tracking number that we emailed you into the tracking mechanism at www.ups.com and you can confirm it. Returns accepted and/or received after 30 days will receive an exchange or in store credit only.
  
  
• Exchanges - We will happily exchange any of our products that you purchase for any reason. However, if you are exchanging a product due to wrong product ordered, wrong size, wrong color, wrong type, etc., or because you are not satisfied with the product, you will be charged our standard shipping cost of $6.95 for UPS Ground to have the exchanged product shipped back to you (if you wish to have upgraded shipping, we can do so, however, you will be charged for that upgraded shipping cost If a product is being exchanged due to a manufacturers defect, we will exchange that product for you and you will NOT be charged for shipping it back to you.
  
  
• Hidden Cameras - All our hidden nanny cameras are special order items and are NOT subject to cancellations or returns. Due to the nature of this product line, returns for hidden nanny cameras will only be accepted if the camera has a manufacturers defect, or if it is damaged upon shipment to the customer. In which case the product will be repaired or replaced, and shipped back to the customer. All returns must be authorized before product(s) is returned. All products must be returned in the original packaging.
  
  
• IMPORTANT - The product(s) must be returned in resaleable condition with all original packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund or in store credit. If you lost something that goes with your order, you can not return it.
  
  
• Videos - Since video tapes can be copied, there will not be any refunds given for returned videos. If you are not happy with your video, you may still return it, but you will receive in store credit only. No refunds on videos.
  
  
• You are responsible for the cost of shipping the item back to me. If you want to return it, you must pay for shipping the item yourself. If, however, we make a mistake on your order, we will reimburse you the cost of shipping your order back to us via Ground or Standard only. No Overnight or Express methods will be reimbursed. We will reship your order the same way we shipped it to you initially at no additional charge. This makes it fair to all concerned.
  
  
• Please send your return via UPS or FED EX since these methods are easily trackable. If you prefer to use US Mail, please insure the package and include delivery confirmation. It is the customers responsibility to make sure the return gets to TBO-TECH.
  
  
• Returns can be sent to:
  
  

  TBO-TECH
  ATTN: Returns (RMA Number)
  3069 Cumberland Rd. Suite 106
  Fayetteville, NC 28306